Returns policy

You may return any product, with the exception of sale or discounted items, within 14 days of purchase. Items must be returned in mint condition. All original packaging and labelling must be returned also. Sale items may not be returned or exchanged unless they are faulty, so please do choose carefully. We can’t accept returns through our physical store, just via our online store. Please note that shipping charges are not refunded unless the original item was incorrect or faulty.

To return an item, please ensure the packing slip (including contact details) is in the package with the returned goods and a note telling us what you would like us to do. Please make sure you make the package secure as we can’t accept responsibility for packages we do not ship ourselves.

All return shipping costs are to be paid by you (the customer) so please choose carefully.

Send your return package to:

The Village Art Shop
98 Main Street
Greytown
New Zealand 5712